USA only: $20 DHL Express flat rate on orders of $150+ (2 days from shipment, exceptions apply)

FAQ

Yunomi Delivery Guarantee

by Ian Chun July 05, 2018 4 Comments

Sending orders from Japan to 75+ countries around the world gets complicated and costly as many of you know. As an experiment to improving our customer experience, we'd like to experiment with enhanced and simplified shipping. 

This policy will supersede all other policies until further notice, as a trial policy.

Standard Airmail - No Delivery Guarantee

  • Ship at your own risk. In exchange for a very low price on international airmail, you bear the risk of loss or damage.

Premium & Express Airmail - Yunomi Delivery Guarantee

  • Yunomi guarantees delivery of all retail orders whether or not tracking is available. If your order does not arrive in 2 weeks (Express) or 4 weeks (Premium), contact us. If it arrives damaged send us a photograph.
  • We will reship your order or replace damaged items immediately or refund you if the items are not available.
  • Premium Airmail - 1-3 week shipping time (usually 5-10 days). Tracking available wherever available.
    • NO TRACKING on Premium Airmail for these countries: Australia, Brazil, Canada, Finland, Indonesia, Italy, Liechtenstein, Lithuania, Malta, Monaco, Montenegro, Poland, Portugal, Russia, Serbia, Slovenia, Switzerland, United Kingdom. (Again, though there is no tracking number, we do guarantee delivery if you choose Premium Airmail.)
  • Express Airmail: 3-7 day shipping time. Tracking available for most countries. 
  • Condition: We reserve the option to refund you and close your account if deliveries repeatedly fail.



Ian Chun
Ian Chun

Author



4 Responses

Marianne Scozzafava
Marianne Scozzafava

November 12, 2017

I received my order from 10/12/17 but never did receive the order from 9/28/17. Maybe it will still show up.

Denise DuVall
Denise DuVall

May 26, 2017

I would like a sample of your free tea . Thank you

Alma
Alma

May 26, 2017

Im love yunomi tea

RIta
RIta

May 26, 2017

I can’t wait to try your teas

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