Returns & Refunds
In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.
Defects include a package that has broken open, a tea ware that has broken or chipped. Packages may appear slightly damaged (dirtied label due to contact with other packages, tears in label, etc.) and color of products may not match that of photos on the website. A small amount of discoloration and/or variation of pattern is acceptable—as a general rule, 1 cm in size of variation is acceptable.
In the case of a refund, you will be refunded the value of your item (excluding shipping) minus any discounts applied to the order whether or not it was used specifically for the item being refunded. (For example, if 2 items of $10 are purchased with a $5 discount on one item, and the non-discounted item arrives defective, then you will be refunded $7.50.)