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Policies


This page contains the most up-to-date policies. In the case that there is a discrepancy with information written elsewhere, this page is to be considered the policy currently in force.

 

SHIPPING RATES

Shipping rates are based on weight of the order, shipping region, and shipping method. Shipping rates are calculated to include handling, packaging, and in the certain cases (particularly large orders to EU) extra fees and labor necessary for export from Japan. Please place the items you would like to purchase into your cart, and visit the CART page to calculate based on your region. Shipping rate tables (up to 3 kg)

 

SHIPPING METHODS

Our products are shipped exclusively via Japan's postal service system, Japan Post, which works in cooperation with the postal service in your country to deliver your items. All shipping is calculated by weight based on the shipping address you enter on this site (not PayPal). Three methods of shipping are available: Standard Airmail, Premium Airmail and Express Airmail.

STANDARD

PREMIUM

EXPRESS

Ship at your own risk. While the risk of loss is low, that risk is borne by the customer. There is no guarantee for delivery.
DELIVERY GUARANTEE. Whether or not tracking is available, we guarantee your package will be delivered or your money back (reshipments take place 6 weeks after initial shipment).
DELIVERY GUARANTEE. Whether or not tracking is available, we guarantee your package will be delivered or your money back (reshipments take place 6 weeks after initial shipment).

NO tracking.

NO insurance available. Optional insurance can be purchased here.

Tracking is available for U.S., Canada, Germany, and other nations. Tracking is not available for UK, Finland and other nations. Please contact us if you need to know.

Insurance is included up to $100 against damage to your order. To make a claim, submit a claim to your post office within 1 week of arrival and send photographic evidence of damage to shipping@yunomi.us

Tracking included for most nations.

Insurance is included up to $200 against damage to your order. To make a claim, submit a claim to your post office within 1 week of arrival and send photographic evidence of damage to shipping {at} yunomi.us

TIME: 2-4 weeks. Shipped airmail from Japan on a space available basis, and by surface in your country. TIME: 1-2 weeks. Shipped by airmail from Japan. TIME: 4-7 days. Shipped express by airmail.

Times are approximate, and may depend on your country, region, or other circumstances. 

 

PROCESSING

Processing of orders generally requires 2-5 business days, but may require longer time in some cases due to inventory or backlog. A notice will be sent to you when your item is shipped.

 

NON-DELIVERY, LOSS OF SHIPMENT

Neither Yunomi.us nor its Partners are responsible for loss or non-delivery of a shipment after it has been sent from the post office in Japan. If a tracking number is available for the shipment (Express or purchased separately for Standard or Economy), we will reship the package in the case of loss by the postal service. However, in the event of non-delivery due to failure to accept shipment, we will reship the order after it has returned to us (it takes about 3 months). In the case, cost of shipping must be borne by the customer.

 

DAMAGE TO SHIPMENT

In the event of damage to a shipment, please contact us immediately and we will attempt to rectify the situation to the best of our ability. Photographic evidence is required, and must be submitted to us at yunomius@mlatte.com within 7 days of arrival. Please take photographs immediately upon arrival if you believe something is wrong with the shipment. We will insure up to $100 worth against damage caused by shipment, or in the case of Express $200. Additional insurance may be purchased above.

 

RETURNS & REFUNDS

In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.

 

CUSTOMS & IMPORT TAXES

Please note that customs regulations vary from country to country and officials in various countries may inspect your shipment, including intrusive inspection (opening of your package). Neither Yunomi.us nor its Partners can guarantee any method to prevent this from happening. We are also unable to mark items as "gifts" as this is both illegal and has no bearing on whether a package is or is not inspected. You are responsible for any import taxes or other duties that may be charged by your the customs and postal services of your country.

 

LIMITATION OF LIABILITY

Choosing a shipping option without tracking and insurance when a shipping option with tracking and insurance (Express Airmail) is available represents your recognition of the inherent risks involved with these international shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination.

By visiting Yunomi.us (the "Website") you agree to the following terms & services.

Please read these Terms & Services carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Services, do not access or use this website. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.

 

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company only use information collected from individual customers on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers. We will not sell, share, or rent your personal information to any third party. Any emails sent by us will only be in connection with the provision of agreed services and products. Updates regarding news, product info and promotions may be sent from time to time and can be disabled at anytime via My Profile Settings link on the Account page after logging in.

 

Payment

Customers shall pay the price, via the payment services offered by PayPal designated by us.

 

Termination of Agreements and Refunds Policy

Both the customers and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any money that has been paid to us which constitute payment in respect of the provision of unused services shall be refunded.

 

Site Terms of Use Modifications

We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Services.

 

Governing Law

The Terms shall be subject to Japanese law. In the event of any dispute regarding the Terms, exclusive and primary jurisdiction shall rest with Tokyo District Court. Last Revised: November 2, 2016

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience?(your information helps us to better respond to your individual needs)
  • To improve our website?(we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service?(your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

 

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel.

 

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://Yunomi.life/pages/policies

 

Your Consent

By using our site, you consent to our web site privacy policy.

 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. This policy was last modified on July 2, 2012.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. Yunomi.life/pages/contact/ or email cha {at} yunomi.us

This site is dedicated to implementing a safe and secure browsing and shopping experience. To this end, we have outsourced our billing functions to PayPal Payments, allowing us to avoid collecting sensitive credit card data from customers. With over 150 million users worldwide, PayPal is one of the world’s leading online payment processing services offering far more security features than we could ever offer ourselves.

Read more about PayPal

What is PayPal? How is PayPal safer?

Beware of Phishing

NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!! We encourage you to be aware of scams and phishing (in which people pretend to be PayPal or other legitimate companies to trick you into providing personal information). A general rule to avoid being snared by these scams: NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!! We will never ask for your password or your credit card information in this way.