Terms of service

BY VISITING YUNOMI (THE “WEBSITE”) YOU AGREE TO THE FOLLOWING TERMS & SERVICES.
Please read these Terms & Services carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Services, do not access or use this website.

By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.

PRIVACY STATEMENT
We are committed to protecting your privacy. Authorized employees within the company only use information collected from individual customers on a need to know basis. We constantly review our systems and data to ensure the best possible service to our customers.

We will not sell, share, or rent your personal information to any third party. Any emails sent by us will only be in connection with the provision of agreed services and products. Updates regarding news, product info and promotions may be sent from time to time and can be disabled at anytime via My Profile Settings link on the Account page after logging in.

PAYMENT
Customers shall pay the price, via the payment services offered by PayPal or Credit Cards designated by us.

TERMINATION OF AGREEMENTS AND REFUNDS POLICY
Both the customers and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway. Any money that has been paid to us which constitute payment in respect of the provision of unused services shall be refunded.

SITE TERMS OF USE MODIFICATIONS
We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Services.

GOVERNING LAW
The Terms shall be subject to Japanese law. In the event of any dispute regarding the Terms, exclusive and primary jurisdiction shall rest with Tokyo District Court.

SHIPPING RATES
Shipping rates are based on weight of the order, shipping region, and shipping method. Shipping rates are calculated to include handling, packaging, and in the certain cases (particularly large orders to EU) extra fees and labor necessary for export from Japan. Please place the items you would like to purchase into your cart, and visit the CART page to calculate based on your region.

SHIPPING METHODS
Our products are shipped exclusively via Japan’s postal service system, Japan Post, which works in cooperation with the postal service in your country to deliver your items.

All shipping is calculated by weight based on the shipping address you enter on this site (not PayPal). Three methods of shipping are available: Standard Airmail, Premium Airmail and Express Airmail.

DETAILS on shipping rates and methods may be found at www.yunomi.life/pages/shipping-rates

PROCESSING
Processing of orders generally requires 3-5 business days since we're a very small operation. Occasionally, may require longer time in some cases due to inventory or backlog. A notice will be sent to you when your item is shipped.

NON-DELIVERY, LOSS OF SHIPMENT
Neither Yunomi.us nor its Partners are responsible for loss or non-delivery of a shipment after it has been sent from the post office in Japan.

If a tracking number is available for the shipment (Express or purchased separately for Standard or Economy), we will reship the package in the case of loss by the postal service. However, in the event of non-delivery due to failure to accept shipment, we will reship the order after it has returned to us (it takes about 3 months). In the case, cost of shipping must be borne by the customer.

DAMAGE TO SHIPMENT
In the event of damage to a shipment, please contact us immediately and we will attempt to rectify the situation to the best of our ability. Photographic evidence is required, and must be submitted to us at shipping@yunomi.us within 7 days of arrival. Please take photographs immediately upon arrival if you believe something is wrong with the shipment. We will insure up to $100 worth against damage caused by shipment, or in the case of Express $200. Additional insurance may be purchased above.

RETURNS & REFUNDS
In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.

CUSTOMS & IMPORT TAXES
Please note that customs regulations vary from country to country and officials in various countries may inspect your shipment, including intrusive inspection (opening of your package). Neither Yunomi nor its Partners can guarantee any method to prevent this from happening. We are also unable to mark items as “gifts” as this is both illegal and has no bearing on whether a package is or is not inspected. You are responsible for any import taxes or other duties that may be charged by your the customs and postal services of your country.

LIMITATION OF LIABILITY
Choosing a shipping option without tracking and insurance when a shipping option with tracking and insurance (Express Airmail) is available represents your recognition of the inherent risks involved with these international shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination.