Note: Packages for most tea & food products will use Yunomi resealable bags or tins (with some exceptions, click here to see info and photos). If you need the original Japanese package, please leave a note in the order comments.
Purchase extra shipping insurance. (Express Shipping includes insurance up to US$200.)
Insure against the risk of damage
All orders regardless of shipping method are guaranteed against damage up to $100. For extra insurance, please add one unit to your cart for every $100. Please take photographic evidence of any damage to your order and send to Yunomi.us within 14 days of arrival. We may ask you to return packages to confirm. In such cases, you will be reimbursed after we have confirmed the damage.
Guarantee against loss
Yunomi guarantees delivery for all orders sent by Express Airmail, and all non-Express packages that have a tracking number. You do not need to insure your order against loss.